Jolcis Customer Care

Frequently Asked Questions

You can choose from the different payment methods available on Jolcis. Please find below the list of available payment methods:

  • Pay on Delivery (easy and simple at your doorstep
  • Credit/Debit Card

You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service if you need more information.

Shopping on Jumia is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on ‘Buy Now’ to add this product to your cart
  • Click on ‘VIEW CART and CHECKOUT’ in the pop up
  • Click on ‘Cart’ in the top right corner
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on ‘Confirm order’ to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

We will send you regular updates about the status of your order via emails and SMS. Once your order has left our warehouse, you can track its status by entering your tracking number on https://www.jolcis.com.ng/track-your-oder/.

You can cancel your order by ​contacting our Customer Service here.

Step 1: Log your return request

  1. Option 1: Go to Contact us and complete the form.
  2. Option 2: Call our customer care at  08065875558 or contact us here to create your return.

Step 2: Pack your product

  • All items must be returned in their original packaging
  • Include all tags, accessories or gifts you received

Step 3: Return your product

  1. If you requested a pickup, we will contact you to arrange a pickup time.
  2. If you selected a drop-off station, please drop your package at your selected drop off station following the given instructions (no shipping charges will apply).

Simply register in less than 2 minute or login using your Facebook account if you do not have an existing account.

Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Jumia.

Please contact us here if you think a product listed on our website does not meet these standards.

You may receive items in your order separately because they are sold by different sellers and are shipped at different times.

There are no hidden costs or charges when you order from Jolcis. All costs are 100% visible at the end of the checkout process.

Yes. Please ensure your representative has your tracking number.

Products & Pricing

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Jolcis.

Please contact us here if you think a product listed on our website does not meet these standards.

It is advised that you check what other customers have said about a product before you buy. Click here for a guide to product quality and reviews

Jolcis offers 100% new products. If otherwise, it will be stated on the website as is the case with refurbished devices.

For further information. Please contact us

You can start by clicking on a category name from the category menu on the left side of the website. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.

There are no hidden costs or charges when you order from Jolcis. All costs are 100% visible at the end of the checkout process.

Prices on Jolcis are not negotiable. Jolcis has hundreds of sellers who offer you the best prices and deals.

Some of our products are offered by different sellers. This allows you to choose your preferred offer. If a product is sold by different sellers, you will find the alternative prices of other sellers in the product page.

Jolcis provides you with chance to return your product within 7 days after delivery. If you have warranty on your product, potential issues may be covered under the warranty after 7 days.

Payments

You can choose from the different payment methods available on Jolcis at checkout. Please find below the list of available payment methods:

PoD stands for Pay on Delivery. With PoD, you can pay in cash or with a valid naira bank card to the delivery agent upon receipt of your order.

At the end of the checkout choose Credit / Debit Card as your preferred payment option and follow the steps after confirming your purchase. Make sure that your bank activated your Credit Card for online payments. Please note that Jolcis provides the utmost security on your payments

There are no hidden charges when you make a purchase on Jolcis. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you. The order amount will be mentioned on the parcel and the invoice. Please note that we will never ask you to pay extra cash for the delivery.

Note: For International Payment via Credit / Debit card you may be charged a cross border fee by your issuing bank as our payment processor is based outside Nigeria. For information on the exact charges please contact your issuing bank.

 

Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customer’s details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.

If you experience trouble completing payment through debit/credit card, first thing to do is to make sure that your card is activated for online payments and that you have enough funds/limit to complete the transaction. Your bank can help you verify these details.

Some cards issued outside Nigeria are also not supported on Jumia and may be declined. Remember that you can complete your order through Pay on Delivery and pay at your doorstep or through other available mode(s) of payment (except for some very specific regions and pickup stations, as well as for products shipped from oversea).

Sorry, we only accept one payment method per order.

Sorry, we don’t offer payment in installments at this moment.

We only accept Nigerian Naira.

When paying with Debit / Credit card on Jumia, we will ask you for your 16 digit Card number and expiry date and CVV (Card Verification Value)/Security PoDe. Please note that Jumia doesn’t save your card information(unless you specify) or CVV information and you will be asked to enter it each time you purchase on Jumia.

Payment on delivery Unavailable

It could be that:

  • Your total cart value is under ₦1,500.
  • Your delivery option (Location or Pickup Station) is not eligible for Pay On Delivery.
  • Pay on Delivery is currently disabled on your account.
  • The item (not shipped from overseas) requires prepayment before processing.

Our system has flagged your account as being associated with an unusual number of cancelled / rejected orders and for this reason, the Pay on Delivery option is currently disabled on your account.

Pay on delivery will be activated on your account when we are able to successfully deliver your next two orders.

Please contact us on 0700 00 / 01  or via our contact form

Account Details

  • Start by clicking “Your Account” and then sign up in the top right corner of your screen.
  • You will then be asked to provide some basic information.
  • When you have provided the required information, click submit to finish the sign-up process.
  • We will send you an email to welcome you to Jolcis.
  • Click Your Account and then Login in the top right side of your screen.
  • Enter your registered email address and click Proceed.
  • Now click the Forgot your Password button to get an email on your registered account with instructions on how to set a new password.

Your email address helps us provide timely information to you about your order. It also acts as your username and helps you log in.

To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one anytime from “Your Account”.
  • Click Your Account in the top right corner of your screen (if you are logged in you would see your name there).
  • In the contact details box, click change Password
  • Enter the required information and click “Submit”

Why not just let it be and come back to us whenever you want. However, if you still want to deactivate your account please contact our Customer Service Center at 0700 000 000 or contact us here.

We miss you when you don’t visit us enough but we never deactivate your account unless you requested it, or for exceptional cases of customers with very high repeated order rejection rate.

Delivery

We will send you regular updates about the status of your order via emails and SMS. Once your order has left our warehouse, you can track its status by entering your tracking number on https://www.jolcis.com.ng/track-your-oder/.

You can cancel your order by ​contacting our Customer Service here.

Step 1: Log your return request

  1. Option 1: Go to Contact us and complete the form.
  2. Option 2: Call our customer care at  08065875558 or contact us here to create your return.

Step 2: Pack your product

  • All items must be returned in their original packaging
  • Include all tags, accessories or gifts you received

Step 3: Return your product

  1. If you requested a pickup, we will contact you to arrange a pickup time.
  2. If you selected a drop-off station, please drop your package at your selected drop off station following the given instructions (no shipping charges will apply).

We do our best to get your orders delivered by the date listed on the product page. You can find more information about our delivery timelines 

We do our best to deliver on time. If in some exceptional case we are late, we will then inform you proactively. In case of doubt any question do not hesitate to ​contact our Customer Support Team ​on​ 0700 6000 000 or contact us here. You can also follow your order’s progress by entering the order tracking number on

You may receive items in your order separately because they are sold by different sellers and are shipped at different times.

We’ll send you an email once your order has been confirmed.

If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out or currently out of stock. Contact our Customer Service Support Team on 0700 000 or contact us here.

A hard copy of the invoice will always be sent along with your order. If you have not received an invoice, Contact our Customer Service Support Team on 0700 6000 000 or contact us here and we will send it to you.

There are no hidden costs or charges when you order from Jolcis. All costs are 100% visible at the end of the checkout process.

Yes. Please ensure your representative has your tracking number.

Please contact our Customer Service Team on ​ 0700000 or contact us here so we can help you to resolve the issue

Privacy and Security

  • If you think that your Intellectual Property Right has been infringed by any of our sellers, you can send us an email to contact us here.
  • We take security very seriously at Jumia. If you’re a tech guru & you have found an issue which has a real world impact, you can report it to contact us here with these details:

    1. Steps to reproduce the bug/issue.
    2. Your web browser/mobile browser’s name or app and version.
    3. Screenshot/screencast (if any).

Selling on Jolcis

  • Jolcis is one of Nigeria’s e-commerce mall. With more than Hundreds of visits every month, it gives you access to sell and deliver goods to cities and towns all over Nigeria. Click here to find out more.
  • If you sell new and genuine products, you can register yourself immediately by visiting www.jolcis.com.ng/seller-central and filling out a brief form. Within 3 business days, someone from our team will get in touch with you to guide you through the rest of the process.

If you sell new and genuine products, you can sell on Jolcis. Click here to find out more.

Listing products on Jolcis is absolutely free! Jolcis does not charge you anything for listing your products online. You only pay a small commission for what you sell. You can get to know the commission charged for your product category by contacting us on
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